At Bullwarx, we strive to provide high-quality Jiu-Jitsu gear and exceptional customer service. If you are not completely satisfied with your purchase, we offer a return and exchange policy designed to address your needs. This policy outlines the procedures and conditions for returning or exchanging items purchased from us.
2. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
Timeframe: Returns and exchanges must be requested within 30 days from the date of receipt.
Condition: Items must be unused, in their original condition, and in the original packaging. They should be free from any signs of wear or damage.
Proof of Purchase: A valid receipt or proof of purchase is required to process returns or exchanges.
3. How to Initiate a Return or Exchange
To start a return or exchange, please follow these steps:
Contact Us: Reach out to our customer service team at [email protected] to request a return authorization. Include your order number, reason for the return or exchange, and details about the item(s) you wish to return or exchange.
Return Authorization: Once we review your request, we will provide you with a return authorization number and instructions for returning the item(s).
Return Shipping: Ship the item(s) back to us using a traceable shipping method. You are responsible for return shipping costs unless the return is due to a defect or error on our part. The return authorization number should be clearly marked on the package.
4. Non-Returnable Items
The following items are not eligible for return or exchange:
Custom or Personalized Items: Products made to your specifications or personalized with custom designs.
Final Sale Items: Items marked as “final sale” or “non-returnable” at the time of purchase.
Used or Worn Items: Items that show signs of use or wear.
5. Refunds and Exchanges
Refunds: Once we receive and inspect your returned item(s), we will process a refund to your original payment method. Please allow [7-14] business days for the refund to be reflected in your account.
Exchanges: If you request an exchange, we will ship the replacement item(s) once we receive and inspect the returned item(s). If the requested item is unavailable, we will issue a refund instead.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Provide details about the issue and include photos of the damaged or defective item. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Us
For any questions or assistance with returns or exchanges, please contact our customer service team at [email protected]
